my purchases
How to buy a product
Discover here how simple the purchasing process is on our site.
- You can make a purchase online as a registered user or as a guest. In the latter case, we will ask you for the essential data to fulfill the order.
- Add items to the cart, choose where you want them delivered, and complete the payment.
- We ask for your tax code in order to issue the invoice necessary for our business to comply with legal obligations. ( The tax code is used only for the requested purpose). If missing, we will have to proceed with the cancellation of the order.
- Once the purchase is made, we will send you a confirmation email with all the information related to the order.
custom orders
It is possible to customize most of the accessories you find on our site, both for small changes (changing the color of flowers, leaves, beads, or the color of the finish) and more significant modifications to a model (removing or adding twigs or decorated portions of flowers and beads). In this regard, we invite you to see our page the accessory of your dreams. where you will find more information. You can always contact us for any other questions or information.
MODIFY OR CANCEL AN ORDER
You can modify or cancel an order within 48 hours from the date of purchase.
After that date, it will no longer be possible to make changes to your order because it is in production.
If you wish, once you have received the order, you can make an exchange or a return ( Excluding sale items, customized and made-to-measure items ).
frequently asked questions
We are a very small artisanal reality that respects all the care and time necessary for the creation of small and large treasures; our timelines will therefore be different from other e-commerce sites present online. In every product page, you will find under the heading production times the exact production time required. For a multiple order, consider the longest production time among the purchased accessories.
Yes, it is possible to add another item to your order by consolidating everything into a single shipment, if your order has not already been shipped and we will refund you the difference in shipping costs.
At the time of purchase, you can leave us a message in the box (which you find at checkout) with your previous order code or contact us and we will help you.
Be careful of the production times of all the items you wish to purchase with those already purchased to avoid delivery delays.
When you purchase two or more accessories in a single order, the production times are based on the accessory that will have the longest production times.
You will receive an order confirmation at the time of purchase (check your spam if you haven't received it) while we start processing your order.
In the meantime, take note of the production times we will need to fulfill your order; you will be informed later when it is shipped along with tracking information to monitor the journey of your accessory.
You can still contact us for any information regarding the status of your order by providing your order number.
