Exchanges, returns and refunds
We do our best to create handcrafted accessories and jewelery with a unique and feminine style.
It is important to know that due to their fine craftsmanship, each accessory may differ slightly from the sample shown on our online shop which is to be considered unique and special value, always maintaining all its preciousness and meticulous details.
If the purchase did not meet your expectations, we offer you the possibility of making a return.
Returns and refunds
Disponibile su accessori e gioielli standard entro 7 giorni
Rimborsi veloci
I rimborsi accettati vengono evasi entro 7 giorni
Help & Support
Per qualsiasi informazione o problema siamo a disposizione per te.
come effettuare un reso
Before returning a product, contact our customer service team to make a return request, indicating your order number and the item you wish to return.
If you return a product without informing us, we may not be able to process your return.
When sending us an item, you will need to ensure that you obtain proof of postage/receipt. Proof of postage is at no cost, but without this proof we may not be able to refund you or replace the item in the rare event that your item is lost in transit.
If your item arrives damaged please contact us at info@elibrehandmade.com or via the form contacts as soon as you receive your purchase and within a maximum of 2 days with the order number and photo of the damage to quickly start internal investigations and with the courier service. If a manufacturing defect is found, we will cover the costs of the return and send you a new accessory or you can choose a full refund.
RESO SU ACCESSORI STANDARD E GIOIELLI :
- Accettiamo resi di articoli standard ( non personalizzati, su misura o in saldo ) in condizioni nuove, mai indossati e con confezione originale entro 7 giorni dalla data di consegna.
- Le spese di restituzione dell’articolo saranno a carico del cliente.
- Per questioni igieniche non accettiamo resi su orecchini.
RETURNS ON CUSTOMIZED AND MADE-TO-MEASURE ACCESSORIES:
- We do not accept returns on personalized, bespoke and on sale accessories. li>
- Before purchasing an accessory we invite you to view the items, check the dimensions and colors correctly, you can also read our useful guides or contact us to have all the information necessary to choose the your accessory and guarantee you a pleasant and positive experience with us.
How to make a exchange
We offer the possibility to exchange a standard accessory (not personalized, bespoke or on sale) with an alternative standard accessory, in new condition, unworn and with original packaging within 7 days from the delivery date.
< a href="https://www.elibrehandmade.com/pages/contatti" target="_blank" title="Contacts">Contact us to confirm the availability of a exchange before to proceed with sending the accessory.
- We reserve the right to refuse the exchange of an accessory if it is returned to us in unsuitable conditions.
- Attention: for hygienical reasons, exchanges are not possible on earrings items.
- The exchange service is active for items with an amount equal to or greater than the accessory to be exchanged.
- Transport costs, choice of shipping company and shipping method for exchanging goods are responsibility of the customer.
- When you send us an item, you will need to ensure that you obtain proof of shipping. Proof of postage is at no cost, but without this proof we may not be able to refund you or replace the item in the rare event that your item is lost in transit.
Rimborso di un reso
If the request to make a return satisfies all the requirements of our return methods, we will start the refund procedure.
Once we have received the item back in our office and declared its conformity, the refund will be credited, total or partial based on each individual case through the same payment method you used for the purchase.
- Shipping costs will be refunded only in the case defective goods.
- Please note that, once the return has been made, you will receive the amount within a maximum of 10 days, depending on your bank.
Frequently asked questions
Unfortunately, returns or exchanges are not applicable on items on sale.
Before purchasing an accessory, we invite you to view the various items, check the dimensions and colors correctly. You can also read our useful guides or contact us to have all the information you need to choose properly your accessory and guarantee a pleasant and positive experience with us.
If your item arrives damaged please contact us at info@elibrehandmade.com or via the contact form as soon as you receive your purchase and within a maximum of 2 days with the order number and photo of the damage to quickly start internal investigations. If a manufacturing defect is found, we will cover the costs of the return and send you a new accessory or you can choose a full refund.
All returns and exchanges of standard accessories are paid by the customer with the exception of non-compliant or defective products where we will pay the costs of returning or exchanging the goods.
Before returning a product, contact our customer service team to make a return request.
If the request for a good exchange or return is gone successfully, keep your product in its original boxes, taking care to seal properly everything to avoid damage during transport.
When you send us an item, you will need to ensure that you obtain proof of postage/receipt. Proof of postage is at no cost, but without this proof we may not be able to refund you or replace the item in the rare event that your item is lost in transit.
It's not necessary to include the purchase invoice.
