Yes. Every Elibre creation is born in our Italian atelier, meticulously hand-wired and shaped by expert artisans. We believe in slow luxury: no mass production, only authentic Italian craftsmanship.

Absolutely. We design with the "all-day bride" in mind. Each piece is engineered to be lightweight and secure, ensuring you move with grace and comfort from the first look to the late-night dance floor.

While our accessories are intricate works of art, they are designed to last a lifetime. With minimal care, they will remain a sparkling heirloom.
Discover tips on how to preserve them →

Yes, through our Elibre ReVive service. We can reimagine your bridal headpiece into a pair of earrings or a pendant for everyday wear. Request this within 12 months of your wedding to receive an exclusive 10% loyalty discount. Find out how the service works→

Yes. Bespoke design is the heart of Elibre. We can customize an existing model or design a unique piece from scratch that perfectly reflects your personal style and the architecture of your gown.

Simple personalizations typically take 2 weeks. For fully bespoke projects, we recommend reaching out 2-3 months before your wedding. This allows us to source the perfect materials and curate every detail without compromise.

Our process is highly collaborative. You will be involved through sketches and photos during production. We only ship your creation once we receive your final "Yes" and absolute approval of the finished piece.

Yes, guest checkout is available. We only ask for the necessary details to process your order, such as your shipping address and tax information where required.

Immediately after purchase, you will receive a confirmation email with all order details. If you don't see it, please check your spam or "Promotions" folder.

Because our pieces are made-to-order, we cannot guarantee changes once production has begun. Please contact us immediately if you need to request a modification.

During checkout, simply enter your unique E-Gift Card code into the designated "Discount Code or Gift Card" field. The value will be automatically applied to your order total.

The times indicated do not include weekends and start 48 hours after order confirmation:

• Ready for delivery: 2-4 working days

• Made to order: 1-3 business weeks

• Custom: Approximately 2-4 weeks and varies depending on complexity

You can always find the estimated delivery time on the product page.

Please contact us before purchasing. We will do our best to accommodate "Rush Orders" based on our current atelier schedule.

Contact us before purchasing: we’ll review the timing and available options together.

For multiple orders, shipment will occur in a single solution and delivery will be based on the accessory with the longest production time.

We ship exclusively via express courier, providing a tracking code to monitor your package. Delivery times are:

• Europe: 1-3 business days
• USA & Extra-EU: 2-6 working days

Please make sure your shipping address is complete and correct to avoid delays.

We always do our best to accommodate you. Contact us before purchasing so we can review timing and available options together.

Every creation is nestled within our Signature Elibre Luxury Box, specifically designed to protect your jewelry while offering a refined unboxing experience. We use durable, eco-sustainable materials to ensure your accessory arrives in pristine condition, ready to be worn or gifted.

While we use premium express couriers, delays may occasionally occur due to external factors (weather, high-volume holidays, or customs) or incorrect addresses. If you have any concerns or your package is delayed, please contact us for immediate assistance.

Certainly. It would be a pleasure to welcome you to our Atelier in Trevignano (TV), Italy. Simply select the "Pick Up" option at checkout to collect your creation in person.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Yes, we offer flexible payment options through Klarna or PayPal "Pay Later", allowing you to split your purchase into interest-free installments.

Your payment is processed at the time of order confirmation, allowing us to reserve the finest materials and begin the handcrafted production of your jewelry.

Please ensure your billing information matches your card's records. If the issue persists, we recommend contacting your bank or trying an alternative method like PayPal.

Currently, our system only supports one primary payment method per transaction (excluding the use of an E-Gift Card combined with a credit card).

Yes. Standard collection items (non-customized) can be returned within 14 days of receipt. The item must be unworn and in its original luxury packaging.

Contact our support team to receive the return instructions. Please note that return shipping costs are the responsibility of the client.

To exchange an item, we recommend returning the original piece for a refund and placing a new order for the desired accessory.

Once we receive and inspect your return, the refund will be processed back to your original payment method within 5–10 business days.

We take immense pride in our quality. If your item arrives damaged, please contact us within 24 hours with photos of the packaging and the piece so we can resolve it immediately.

No, as per international regulations for personalized goods, custom-made and bespoke creations are non-returnable and non-refundable.

You can choose between three modes, depending on your needs:

• Email Styling Session: We will guide you through your selection with a personalized consultation to refine your ideas. This is the perfect space to discuss structural changes, sizing, and formal quotes, ensuring every technical aspect of your Elibre accessory is perfectly defined.
  
• WhatsApp Styling Session: Share photos of your dress and hairstyle with us for a dynamic experience. I will guide you toward the perfect choice using exclusive videos, close-up photos, and sketches. This ensures you can see the craftsmanship in motion and that every detail is captured perfectly through seamless written communication.

• Email Design Session: Our email exchange is a dedicated design journey. Once you send your request, I will get back to you within 24-48 hours with a detailed proposal. We will take all the time needed, usually through 3 or 4 focused exchanges, to finalize every sketch and technical detail of your bespoke piece.
• WhatsApp Styling Concierge: This is a dynamic, "live" conversation. Once we connect, I will dedicate a window of time to send you real-time videos, photos, and sketches. It’s like having a personal stylist in your pocket: we’ll chat back and forth until we find the perfect light and movement for your accessory.

A Note on Time Zones: > I am based in Italy (CET), but distance is never an issue. I meticulously manage our sessions to bridge the gap: we will coordinate a timeframe that works for both of us, or you can wake up to a curated selection of videos and ideas waiting in your chat. It’s like having a personal Italian stylist in your pocket, working while you dream of your big day.

Our styling consultations are complimentary and designed to help you find the perfect piece for your bridal look.

Yes, please provide at least 24 hours' notice if you need to reschedule your appointment.

Absolutely. We offer a complimentary, personalized styling consultation through our online concierge. We are here to help you select the piece that harmonizes perfectly with your wedding gown's architecture and your chosen hairstyle, ensuring you feel radiant and confident on your special day.

Most Elibre bridal headpieces can be reimagined into earrings, necklaces, or daily-wear accessories.

Absolutely. We will work with you to design a new piece that fits your lifestyle while preserving the essence of your original bridal accessory.

The cost varies based on the complexity of the redesign. The process typically takes 3–4 weeks once we receive your original piece at our studio.

No, you do not. We only require that the item is an authentic Elibre creation. We can verify this through our records or the craftsmanship of the piece itself.