Each piece in our collections is made exclusively and totally by hand in our studio in Trevignano, near Venice in Italy, where they are produced and shipped in over 180 countries in the world.

Due to their fine craftsmanship, each accessory may differ slightly from the sample shown in our shop and is to be considered a unique and special value, always maintaining all its preciousness and meticulous details. You will wear a unique masterpiece!

In order to preserve an exclusive character in the collections, all our pieces are limited in time. If an accessory is out of stock or no longer available contact us and we will do everything possible to satisfy your request.

Yes, it is possible to customize most of the accessories you find on our site, even for small changes ( such as changing the color of flowers, leaves or beads) or color finishing (gold or silver).

We also offer the exclusive service of bespoke creations of a new model starting from an idea or inspiration. Discover our 5 steps to create the accessory of your dreams.

SMALL PERSONALIZATIONS

For small customizations, such as color changing of finishing (gold or silver) or changing the color of flowers and leaves, they are available for free upon request, therefore we invite you to write us to check the availability of materials and colors.

CHANGES

For modifications such as replacing the base (hairpin or comb) or more important design changes (removing / adding twigs or decorated parts with flowers and beads) the costs may vary, we recommend to contact us for receive a exact quotation.

THE ACCESSORY OF YOUR DREAMS

To create a new model starting from a sketch or idea, the exact quotation will be give to you alongside with a drawing of your dream accessory, which you can confirm or modify according to your idea.

Sure! We have someuseful guides for you, where you will find lots of information, including ours guide to purchase online your accessory with our best advices to best help you in this choice.

You also have the option to book an appointment in studio, located in Trevignano (TV) Italy , or a virtual appointment, where we will help you in your choice.

Yes, if you wish to purchase another item but have already placed an order on the site, it is possible to unify everything and send your accessories in a single package even if from separate orders.

At the time of purchase you can leave us a message in the box during check out with your previous order code or Contact us and we will help you.

Your order will be unified and shipped when we have completed the production time of the last added item and we will refund you the difference in shipping costs.

To preseve and store over time our accessories, as beautiful as they leave our studio, we have written some useful tips of how to storage bridal accessories .

(ITALY ONLY )We are a small artisan company with a flat rate regime and as such we have made the decision to issue invoices instead of receipts for each order received. To comply with legal obligations, we require the tax code at the time of ordering in order to issue the invoice and ship your accessory.

The tax code is used only for the requested purpose.

STANDARD ACCESSORIES

• We accept returns of standard items (not personalised, bespoke or on sale items) in new condition, unworn and with original packaging within 7 days of the delivery date.
• The costs of return are paid by the customer. 

PERSONALIZED AND BESPOKE ACCESSORIES

• We do not accept returns on personalized, bespoke and on sale accessories.
• Before purchasing an accessory we invite you to view the different articles, check sizes and colors correctly, you can also read our useful guides or request a free virtual appointment to have all the information in hand to choose your accessory, avoiding misunderstandings and guaranteeing you a pleasant and positive experience with us. 

JEWELS

• For hygienical reasons we do not accept returns on earrings.

If your item arrives damaged we will cover the costs of the return and send you a new accessory or you can choose a refund.

For return procedures please contact us at info@elibrehandmade.com or via the form contacts within 7 days of delivery.

Unfortunately, returns or exchanges are not applicable on sale items.

Before purchasing an accessory we invite you to view the different articles, check sizes and colors correctly, you can also read our useful guides or request a free virtual appointment to have all the information in hand for choose your accessory, avoiding misunderstandings and guaranteeing you a pleasant and positive experience with us. 

If the request to make a return meets all the requirements of our return policy, we will proceed with the refund.

Once we received your order and declare its conformity we will refund you, totally or partially, based on each individual case, with the same method as the payment made.

Shipping costs will be refunded in the event of non-compliant or defective goods.

We give the possibility to exchange a standard accessory (not personalized or on sale) with an alternative standard accessory, in new condition, unworn and with original packaging within 7 days from the delivery date.

• We reserve the right to refuse to exchange an accessory if we receve it in unsuitable condition.
• Attention: for hygienic reasons, is not possible to exchange earrings.

Contact us to confirm the availability of a article exchange before proceeding sending back your order.

• The exchange service is active for items with an amount equal or higher than the cost of exchanged accessory.
• The shipping costs for the exchange of goods are paid by the customer.